Frequently Asked Questions
Yes. We ship only within India, and we deliver to almost every serviceable pincode across the country.
Orders are usually processed within 12–24 hours after confirmation and delivered within 3–7 business days. Metro cities may receive orders sooner; remote locations may take a little longer.
Shipping is free on prepaid orders above ₹499. A nominal fee may apply to orders below ₹499 and to Cash on Delivery (COD) orders. See our Shipping Policy for details.
Yes, COD is available on most orders where the pincode is serviceable. A small COD fee may apply.
Once your order is dispatched, you’ll receive a tracking ID via SMS, Email, or WhatsApp, along with your courier partner details for real-time tracking.
For hygiene and safety reasons, we do not accept returns on opened, used, or tested products. Returns are accepted only for a wrong, damaged, or missing item, raised within 48 hours of delivery with a complete unboxing video. Full details are in our Returns, Exchange & Refund Policy.
A complete unboxing video — recorded from opening the package to inspecting the product — is our proof for damaged, wrong, or missing items. Requests without a valid unboxing video may not be eligible for approval.
We offer a replacement or exchange only for a wrong, damaged, or missing item, requested within 48 hours of delivery. The product must be unused, unopened, and in its original packaging. Replacement is subject to availability.
Refunds are processed after the returned product is received and verified. Prepaid orders are refunded within 2–4 business days to the original payment method. COD orders are refunded as store credit or bank transfer after verification.
Yes — orders can be cancelled free of charge any time before dispatch (usually within 12–24 hours). Once dispatched, an order can no longer be cancelled. See our Cancellation Policy.
Yes. Our products are cosmetic formulations, not medicines, and individual results may vary. We recommend a patch test before first use. If you have a known allergy, sensitive skin, or a medical condition, please consult a dermatologist first.
Email us at help.minomine@gmail.com or call / WhatsApp +91 7777961996, Monday to Saturday, 10:00 AM – 6:00 PM IST. You can also use our Contact page.