Returns, Exchange & Refund

Returns are accepted only under the following circumstances:

• Wrong product delivered
• Product received in damaged condition
• Missing item(s) in the package

Return Request Window

Mandatory Proof

To process any return request, the following are required:

• Complete unboxing video recorded from package opening to product inspection
• Clear images of the product and packaging
• Order ID and registered contact details

We offer replacement or exchange only in the following cases:

• Wrong item delivered
• Damaged item received during transit
• Missing item(s) in the package

Exchange Conditions

• Product must be unused, unopened, and in its original packaging.
• Exchange requests must be submitted within 48 hours of delivery.
• Replacement is subject to product availability.
• If the same product is unavailable, store credit or an alternative solution may be offered at our discretion.

Refund Timeline

• Prepaid Orders: Refunds are processed within 2–4 business days to the original payment method.
• COD Orders: Refunds are issued as store credit or bank transfer after verification.

Non-Refundable Situations

Refunds will not be provided in the following situations:

• Product dissatisfaction after use
• Allergic reactions or individual skin/hair suitability concerns
• Minor packaging or label variations that do not affect product quality
• Orders refused at the time of delivery
• Incorrect shipping information provided by the customer
• Return requests raised after the specified timeline